The better question to ask is "what is causing my applications to run slow?" . Everyone makes networking sound easy, but there are a lot of moving parts and not just network ones: WAN/Broadband. Typically the quality of modern broadband services delivered by fibre is excellent. If there are issues here you can expect issues across all devices using all applications LAN/Switching & Wi-Fi. Switches almost never break and offers the best performance connecting devices via cables. Wi-Fi on the other hand has multiple factors that can cause issues: Distance between Wi-Fi access point and device Obstructions between Wi-Fi access point and device Other Wi-Fi networks in the same area can cause interferance Poor placement of Wi-Fi access points and poor configuration of power and channel settings Device performance. Your pc/laptop/tablet/phone could be suffering performance issues for any number of reasons. Running a local application like Microsoft Excel (not via a browser) with a local spreadsheet can tell you if your computer is slow, or if the network/Wifi is slow Application performance. An application is slow but others are fast typically suggests its not a network/Wi-Fi issue. The best question is "How am I supposed to know what the problem is, surely that should be up to the provider to work out?" And Deliver XP is glad you asked because we have solved this problem by measuring the user experience over Wi-Fi to ensure we can categorically state "the Wi-Fi is or is not the problem" For more information please contact us here .

FAQs - Deliver XP

Q: How much does a managed service provider cost in New Zealand?

Most MSPs, including Deliver XP, charge a fixed monthly fee per user or per device, so costs scale predictably as your business grows or shrinks. Pricing depends on the scope of support required, such as service desk hours, cybersecurity coverage, and the number of systems managed. Deliver XP provides a clear, itemised quote after a short discovery call so you know exactly what is included before committing.

Q: How quickly will Deliver XP respond if something breaks?

Deliver XP's service desk is monitored around the clock, with response times set out in your service level agreement based on the severity of the issue. Critical outages that stop your business from operating are prioritised first, typically with a response within minutes, while lower-priority requests are scheduled within the same business day. Every ticket is tracked so you can see progress and history at any time.

Q: What does a managed service provider (MSP) do?

A managed service provider (MSP) like Deliver XP takes ongoing responsibility for a business's IT, rather than just fixing problems when they come up. That includes monitoring networks and devices, managing cybersecurity, keeping systems patched and backed up, running the service desk for support, and advising on technology strategy and budgeting. The goal is to prevent issues before they disrupt the business, for a predictable monthly fee.

Q: How do I know if I am getting value for money?

Deliver XP defines value as a combination of: How well are your services performing and How much it costs to deliver the performance Our service evaluation process looks to baseline your existing value We learn about your business, what you do, why, and how We review your model. We look to understand your operating model including reverse engineering your costs Deliver XP will then decide if we can improve the value proposition to you. If we cannot, we will let you know that we think you are getting great value and suggest you stay with your current services and provider(s). Either way you win. Please contact us for more information here.

Q: How to request a demo?

Register your interest by submitting your email here or email us at team@deliverxp.com.

FAQs

How much does a managed service provider cost in New Zealand?

How quickly will Deliver XP respond if something breaks?

What does a managed service provider (MSP) do?

Why is my Wifi bad?

How do I know if I am getting value for money?

How to request a demo?