FAQs - Deliver XP

Q: Is our data safe if we move more of our systems into the cloud?

Yes. We configure security and access controls as part of every cloud migration, so moving to the cloud is done with the same security rigour as your on-premise systems, not instead of it.

Q: Can Deliver XP reduce our Microsoft 365 licensing costs?

In many cases, yes. We regularly find businesses paying for licence tiers or seats they no longer need.

Q: Do small businesses really need managed cybersecurity, not just antivirus?

Yes. Antivirus alone doesn't catch phishing, credential theft, or misconfigured cloud accounts, which are among the most common ways small and mid-sized New Zealand businesses are breached today. Managed cybersecurity adds 24/7 monitoring, response and staff training on top of that baseline protection.

Q: Will our team need training to use the new phone system?

Very little. Most teams are comfortable within a day, since the interface is designed to feel familiar. We provide a short onboarding walkthrough for your team and quick-reference guides, plus ongoing support if questions come up later.

Q: Do we need to replace our existing phones or handsets?

Not necessarily. Most modern desk phones and softphone apps work with our system, so in many cases we can reuse your existing hardware. Where new handsets are needed, we'll recommend options that fit your budget and how your team works.

Q: What's the difference between a backup and a disaster recovery plan?

A backup is simply a copy of your data. A disaster recovery plan is the tested process for actually getting your systems, applications and users back online after an outage, using those backups. Deliver XP provides both: automated backups plus a documented, tested recovery plan, so having data saved somewhere doesn't just sit unused when you need it most.

Q: How quickly could we recover if our systems went down today?

This depends on your specific recovery plan and data volumes. As part of onboarding, Deliver XP works with you to define a clear recovery time objective (RTO) and recovery point objective (RPO), then tests against them so you know exactly what to expect if systems go down.

Q: How does Deliver XP protect my business from cyber threats?

Deliver XP layers cybersecurity protection across your whole environment rather than relying on a single tool. This includes 24/7 threat monitoring, endpoint protection on every device, email and phishing filtering, regular patching, and multi-factor authentication on critical systems. We also run staff awareness training and periodic reviews, so your defences keep pace with new threats instead of just reacting after an incident.

Q: How do I switch IT providers without disrupting my business?

Switching managed service providers is usually smoother than businesses expect. Deliver XP starts with a full audit of your existing systems, credentials and documentation, then builds a transition plan that runs alongside your current provider so there is no gap in support. Most handovers are completed within a few weeks, with no downtime for staff and no data loss, and you keep full ownership of your accounts and licences throughout.

Is our data safe if we move more of our systems into the cloud?

Can Deliver XP reduce our Microsoft 365 licensing costs?

Do small businesses really need managed cybersecurity, not just antivirus?

Will our team need training to use the new phone system?

Do we need to replace our existing phones or handsets?

What’s the difference between a backup and a disaster recovery plan?

How quickly could we recover if our systems went down today?

Can Deliver XP manage M365 & cloud environments?

How does Deliver XP protect my business from cyber threats?

How do I switch IT providers without disrupting my business?