The better question to ask is "what is causing my applications to run slow?" Networking involves a lot of moving parts, not just Wi-Fi ones. Broadband quality, LAN switching, and Wi-Fi factors such as distance from the access point, physical obstructions, interference from other networks, and poor access point placement can all play a part. We diagnose the whole path, not just the Wi-Fi symbol on your laptop.

FAQs - Deliver XP

Q: How do I know if I am getting value for money?

Our live dashboard shows you exactly how your network and systems are performing, so you can see the outcomes you're paying for rather than relying on a provider's word for it.

Q: Can you improve our Wi-Fi without rewiring the whole office?

Usually, yes. Most coverage and interference issues are fixed with better access point placement and configuration, and only need new cabling in a minority of cases.

Q: Can our staff contact the service desk directly, or does everything go through management?

Every staff member gets direct access to the service desk, so they can log a request the moment an issue comes up rather than waiting on an internal IT contact.

Q: How fast does Deliver XP respond to support requests?

Response times depend on the urgency of the issue. Critical outages affecting your whole business are treated as priority one and actioned immediately, while day-to-day requests are picked up promptly during business hours.

Q: How often will we meet with our vCIO?

Most clients meet quarterly to review budget, roadmap and any compliance requirements, though we can meet more frequently if your business is going through a period of change.

Q: What's the difference between a vCIO and regular IT support?

Regular IT support keeps day-to-day systems running; a vCIO focuses on where your technology needs to be in one to three years and how to budget for it.

Q: How do you decide when it's time to replace a device?

We track the age, performance and warranty status of every device we manage, so replacements are planned ahead of failure rather than reacted to after something breaks.

Q: What happens to a device's data when we retire or replace it?

All retired devices are securely wiped in line with data protection best practice before disposal or reuse.

Q: What happens if we do have a security incident?

Our team responds immediately to contain the threat, investigate the cause, and get you back to normal operations, then work with you on steps to prevent a repeat incident.

How do I know if I am getting value for money?

Can you improve our Wi-Fi without rewiring the whole office?

Why is my Wi-Fi bad?

Can our staff contact the service desk directly, or does everything go through management?

How fast does Deliver XP respond to support requests?

How often will we meet with our vCIO?

What’s the difference between a vCIO and regular IT support?

How do you decide when it’s time to replace a device?

What happens to a device’s data when we retire or replace it?

What happens if we do have a security incident?