The better question to ask is “what is causing my applications to run slow?”.  Everyone makes networking sound easy, but there are a lot of moving parts and not just network ones:

1. WAN/Broadband.  Typically the quality of modern broadband services delivered by fibre is excellent.  If there are issues here you can expect issues across all devices using all applications
2. LAN/Switching & Wi-Fi.  Switches almost never break and offers the best performance connecting devices via cables.  Wi-Fi on the other hand has multiple factors that can cause issues:
   1. Distance between Wi-Fi access point and device
   2. Obstructions between Wi-Fi access point and device
   3. Other Wi-Fi networks in the same area can cause interferance
   4. Poor placement of Wi-Fi access points and poor configuration of power and channel settings
3. Device performance.  Your pc/laptop/tablet/phone could be suffering performance issues for any number of reasons.  Running a local application like Microsoft Excel (not via a browser) with a local spreadsheet can tell you if your computer is slow, or if the network/Wifi is slow
4. Application performance.  An application is slow but others are fast typically suggests its not a network/Wi-Fi issue.

The best question is “How am I supposed to know what the problem is, surely that should be up to the provider to work out?”

And Deliver XP is glad you asked because we have solved this problem by measuring the user experience over Wi-Fi to ensure we can categorically state “the Wi-Fi is or is not the problem”

For more information please contact us here.

A managed service provider (MSP) like Deliver XP takes ongoing responsibility for a business’s IT, rather than just fixing problems when they come up. That includes monitoring networks and devices, managing cybersecurity, keeping systems patched and backed up, running the service desk for support, and advising on technology strategy and budgeting. The goal is to prevent issues before they disrupt the business, for a predictable monthly fee.

Deliver XP’s service desk is monitored around the clock, with response times set out in your service level agreement based on the severity of the issue. Critical outages that stop your business from operating are prioritised first, typically with a response within minutes, while lower-priority requests are scheduled within the same business day. Every ticket is tracked so you can see progress and history at any time.

Most MSPs, including Deliver XP, charge a fixed monthly fee per user or per device, so costs scale predictably as your business grows or shrinks. Pricing depends on the scope of support required, such as service desk hours, cybersecurity coverage, and the number of systems managed. Deliver XP provides a clear, itemised quote after a short discovery call so you know exactly what is included before committing.

Switching managed service providers is usually smoother than businesses expect. Deliver XP starts with a full audit of your existing systems, credentials and documentation, then builds a transition plan that runs alongside your current provider so there is no gap in support. Most handovers are completed within a few weeks, with no downtime for staff and no data loss, and you keep full ownership of your accounts and licences throughout.

Deliver XP layers cybersecurity protection across your whole environment rather than relying on a single tool. This includes 24/7 threat monitoring, endpoint protection on every device, email and phishing filtering, regular patching, and multi-factor authentication on critical systems. We also run staff awareness training and periodic reviews, so your defences keep pace with new threats instead of just reacting after an incident.

Yes. Deliver XP manages Microsoft 365 and cloud environments end to end, including licensing and cost optimisation, user setup and offboarding, security configuration, and email and file storage management. We help businesses migrate to the cloud smoothly, then keep it running securely, so your team can work from anywhere without IT becoming a distraction.